Frequently asked questions
Get the clarity you need before we even pick up a hammer.
Whether you're building from the ground up or reimagining your current space, we know there are a lot of moving parts. Below are some of the most common questions clients ask, grouped by category for easy reference.
Getting Started
Do you offer consultations?
Yes, we offer a complimentary 30-minute phone consultation to discuss your project goals, timeline, and scope. You can book a call here.
How early should I reach out before I want to begin?
The earlier, the better. Many clients begin conversations 3 to 6 months before they want construction to start. This allows time for design, permitting, and scheduling.
What types of projects do you take on?
We specialize in new home builds and residential remodels. This includes whole-home renovations, kitchens, baths, additions, and more.
Do you offer design services?
Yes, design services are available as an optional add-on. Our design team can help with material selections, layout recommendations, and finish details. It’s a great option for clients who want a more guided, cohesive experience.
Process & Timeline
What is your typical process?
Our process begins with a discovery call, followed by an on-site walkthrough, a detailed proposal, and a follow-up call to align on details. Once the contract is signed, we begin planning and scheduling your project.
How long does the build or remodel process take?
Timelines vary depending on the size and complexity of the project. We will provide a projected timeline during the proposal phase, but in general:
Remodels: 4 to 16 weeks
New Builds: 8 to 18 months
Who will be my main point of contact during the project?
You’ll have a dedicated project manager and support from our full team. We prioritize clear, consistent communication throughout every phase.
Cost & Payments
How are project costs determined?
We provide a detailed proposal after your on-site walkthrough. It includes a breakdown of the scope of work, estimated costs, and projected timeline. Any changes made during the project will be clearly communicated and approved before moving forward.
Do you require a deposit?
Yes, a deposit is required upon signing the contract to secure your spot and begin planning and scheduling. Payment terms will be outlined in your proposal.
Are your estimates fixed or flexible?
Our proposals are detailed and accurate, but because each project is unique, certain variables (such as material selections or unforeseen conditions) may affect final costs. We always communicate changes transparently.
Permits, Licensing & Warranty
Do you handle permits?
Yes, we take care of securing the necessary permits for your project, depending on your location and scope of work.
Are you licensed and insured?
Yes. American Custom Build is a licensed, bonded, and insured contractor in the state of Arizona. ROC# 335513.
Do you offer a warranty?
Yes. We stand by the quality of our work and provide a warranty for all completed projects. Specific terms will be reviewed with you during the contract phase.
Design Services
What is included in your design services?
Design services can include layout recommendations, material and finish selections, functional design solutions, and more. Whether you need full-service guidance or help choosing paint and tile, our team can support you.
Are design services required?
No, design services are optional. However, many clients find that working with our design team makes the process less stressful and the end result more cohesive.
Can I bring my own designer?
Yes, we are happy to collaborate with outside designers and work as a team to craft the home you’ve imagined.